Our safety commitment
Our Safety Management System, expert tour planning, and 24/7 support ensure you can focus on what matters – inspiring performance, teamwork and unforgettable experiences.
Every Edwin Doran sports tour is built on three foundations:
- Comprehensive safety planning
- Rigorous supplier standards
- Round-the-clock on-tour support
From accommodation and transport to fixtures, activities and excursions, every aspect of your tour is checked, audited and approved.
Safety Management System (SMS)
We operate under a fully documented SMS, aligned with industry best practice and independently reviewed. This includes:
- Risk identification and mitigation
- Crisis communication procedures
- Incident management frameworks
- Supplier safety auditing
All staff, suppliers and third-party partners are required to follow this system for every tour.
Accommodation and transport standards
All providers must:
- Hold correct licences and insurance
- Pass our safety checklists
- Meet fire safety and food hygiene regulations
- Follow strict driver hours and transport regulations
Audits cover security, cleanliness, maintenance and emergency procedures.
Excursions and activities
From ziplining to cultural tours, all activities are checked using our internal guidelines. Higher-risk activities require enhanced documentation and supplier compliance.
Risk assessments
While we cannot complete your school, club or university risk assessments for you, we provide:
- A detailed Step-by-Step Guide to Risk Assessment
- All required supporting documents
- Advice aligned with OEAP and Visit Leader guidance
- Example templates and school-ready documentation
Tour leaders can also find support in our Teachers’ Hub, and parents can access clear guidance in our Parents’ Hub.
Medical, dietary and allergy support
We work closely with group leaders to support health needs, including:
- Allergy and dietary requirement handling
- Medical conditions and medication guidance
- Assistance with documentation
- Clear communication with suppliers and hotels
24/7 on-tour assistance
You’re never alone. Every group receives:
- A dedicated emergency number
- Worldwide operational support
- On-the-ground help from local partners
- Clear escalation and incident procedures
These details are included in your Tour Manager’s Final Documentation Pack before departure.
Travel Aware
We strongly recommend checking official guidance via:
This includes entry requirements, local laws, medical information and up-to-date safety alerts.
EU Entry/Exit System (EES)
Since 12 October 2025, UK passports entering the Schengen area require biometric registration on arrival. No pre-travel action is needed – but allow extra time at the border during rollout.
Visit the UK Government’s website to learn more about the EU Entry/Exit System.
Inspection visits
We support:
- Pre-tour accommodation and venue visits
- Familiarisation tours with senior Edwin Doran Sports Tours managers
- Safety and risk assessment checks
Inspection visits can be refunded when linked to a confirmed group tour.
Financial security
As part of the Experience Education Student Travel Group, we offer the strongest financial protection in the industry:
We also carry £10m public liability insurance. Every traveller must hold valid travel insurance (which we can provide).
Plan with experts, book with confidence
Have a question or want to book your sports tour? Contact our Sports team on 0203 627 7983 or request a quote below.
From planning to packing,
your group travel questions, answered
Do we need travel insurance?
Yes. We provide travel insurance in partnership with Endsleigh Insurance which offers a policy specifically designed for your tour itinerary.
Do you provide risk assessments?
We can provide information to help you complete your specific risk assessment. Please speak to your Tour Operator regarding any risk assessment queries you might have. As a fully assured member of the School Travel Forum (STF) our health and safety assessments meet the requirements of the STF. We also hold the LOtC Quality Badge.
Do you help with visas?
Your specific passport and visa requirements, as well as other immigration requirements are your responsibility and you should confirm these with the relevant Embassies and/or Consulates. We do not accept any responsibility if you cannot travel because you have not complied with passport, visa or immigration requirements.
What support will I have from Edwin Doran whilst on tour?
A member of our team will be contactable 24/7 via an emergency number which can be found in your final tour pack. See our full list of accreditations to see how we’re committed to providing sports tours that adhere to the highest health and safety standards.
What should we do if we need to visit a hospital whilst on tour?
We hope you won’t need to, but should you be required to visit a hospital whilst on tour, make sure you take your insurance details, your passport and a credit card. If the visit is serious, we recommend you speak to your insurance company for further advice and support.
