Booking with confidence Top Pillars
Booking with Confidence Pillars with T&Cs

Refundable Deposits*

Cancel your new booking for the academic year 2021/22 before 30th April 2021 and we will refund the initial and interim deposits.*

Subject to the following T&Cs

  • Valid on new bookings made between 1st September 2020 and 30th April 2021. Does not apply to any deferred final balance credit from the 2019/20 academic year.
  • Requests to cancel the booking must be emailed to your account manager before end of day 30th April 2021, along with appropriate documentation.

Portable Deposits*

Move your new confirmed booking for the academic year 2021/2022 to any alternative destination or date, if you give us written notice before 31st May 2021.*
 
Subject to following T&Cs
  • Requests to move your booking and deposits to a new destination or date are subject to availability.
  • Your portable deposit will be subject to the deduction of any costs incurred and which we cannot recover in respect of your original booking.
  • The new trip must depart in the academic year 2021/2022.
  • You need to confirm in writing that you accept details of the new trip, including destination, date, inclusion, passenger numbers and tour price.

Refund due to DfE & Refund due to Quarantine*

Subject to the following T&Cs

  • We will refund your Tour if 14 to 0 days before departure date, the UK or Destination Government confirms that you will have to quarantine on arrival at the destination, or on return to the UK, and you do not travel.
  • We will refund your Tour if 60 to 0 days before departure date your UK Governing Education Department instructs your school to cease overnight residential travel  and you do not travel.
  • Refund payments will be made 60 days after the intended date of departure, allowing for the recovery of funds from suppliers.

Fully Rebookable due to Lockdown*

If your group is affected by local or national lockdown measures up to 14 days before departure, your tour is fully rebookable to any alternative date in the same academic year 2021/2022:

Subject to the following T&Cs

  • Requests to move your booking to a new date is subject to availability.
  • Your tour will be subject to the deduction of any costs incurred and which we cannot recover in respect of your original booking.
  • The new trip must depart in the academic year 2021/2022.

Covid-19 Confident

Health and Safety is always a major priority with Edwin Doran and it has become even more critical during the pandemic.  Our high levels of H&S have been enhanced to make sure you are confident to travel with us now and into the future.

Further to this our dedicated Head of Health & Safety is on hand to speak directly with your Education Visits Coordinators or Senior Leadership Teams to answer any questions or concerns about each and every one of your trips.  Just drop us a line at [email protected] and we will get in touch.

Financial Protection

When booking with Edwin Doran Sports Tours you are fully financially protected through ABTA and ATOL and safe in the knowledge that we are backed by Travelopia – The world’s largest collection of specialist travel brands.

Our staff have worked hard during the pandemic to ensure our clients were treated the best way possible and we have either helped them claim on insurance, rebooked them for future years or refunded them if FCDO advice prevented them from travelling.

Don’t take our word for it but see what some of our clients have said about us:

"The COVID pandemic has caused all manner of disruption for everyone on this planet. School sports tour have been no different, and I have been impressed with the clarity of solutions presented to me by Toby and the Edwin Doran team when dealing with our tour. The priority was always about the safety of the pupils involved and all discussions were amicable, honest, and about finding a clear positive outcome for all involved.” 

Cheltenham College 

“Throughout these uncertain times, Jamie and the staff at Edwin Doran Sport Tours have been a constant reassurance to us. Any changes that we have needed to consider have been put in place quickly and efficiently, and their usual outstanding levels of service and interaction have been maintained. Whilst there may be uncertainty as to what touring may look like in the short-term, the professionalism and attention to detail of the staff is one of the main reasons that we will not pause in continuing to choose Edwin Doran Sports Tours.” 

The Grammar School at Leeds 

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