Frequently Asked Questions
We have a dedicated Supporter's Department. Ann Martin would be delighted to hear from anyone wishing to follow a tour.
Ann Martin
020 8939 5255
Yes, provided there is availability on the chosen return date, it will be possible to make arrangements to stay on or travel elsewhere. Please let us know your requirements as soon as possible during the organisation of the tour.
A list of all the tourists is sent by us to the host school. Invariably, the Tour Manager will have been sent the tour brochure as well, which acts as excellent back up information in the matching of hosts to guests, e.g. playing positions, interests etc. In this way, we try to ensure that the stay is as enjoyable as possible.
Parent's houses vary in size which is why we can never guarantee the exact composition of billets. Sometimes, you can get four guests to a billet but more often than not, it is a single guest to a single host.
It is the Tour Manager's responsibility to establish contact with all schools/clubs who have offered billeting to confirm your specific requirements we will provide you with contact list for your fixtures and billeting.
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We do request all hotels to allocate rooms as close as possible to each other. However, the sheer logistics of reservations covering a range of nights can make difficult for hotels to guarantee. Our Rooming List to hotels spell out our preferences to rooms being located together.
You are asked to give details of your own team's standards on the booking form, but the Operator organising your Tour will discuss standards with you in more detail once the arrangements are under way. This information is passed on to our representatives abroad in order to match standards.
Depending on where you are flying to we use a numerous amount of airlines as listed in our booking conditions. We are a preffered partner of BA and we also do not use carriers who have not been cleared by the European Union.
You will always be informed of these as soon as we are able. It is the first thing everybody likes to know but, being completely realistic, it tends to be the last! Matches in European countries such as Spain, France and Italy will always be against clubs who have to rejig existing commitments to accommodate overseas teams.
Inevitably, all schools and clubs have to tour at more or less the same time (half terms and school holidays) so the demand can be high. In some cases, the opposition may only be known a week or two before travel but we always aim for much earlier.
The Foreign & Commonwealth Office website offers British travellers advice aimed at preparing themselves before going overseas.
We are happy to offer advice on all the above however please confirm everything with the relevant authority.
OVERSEAS TRAVEL
The Foreign & Commonwealth Office website offers British travellers advice aimed at preparing themselves before going overseas. You should check this site regularly.
Minors travelling to Brazil and Portugal must have a letter signed by their parent or guardian giving permission for them to travel.
VISAS
Few countries require visas for British passport holders, but you will be advised if this is the case. You must tell us in advance about any tourist who is not a British Citizen and who does not have a British passport. We will then provide details of additional documentation that may be required. British residents may be classified as different. Please also tell us of all non-EU passport holders.
For general advice on visas, the Foreign & Commonwealth Office offers advice. For specific visa requirements, you are advised to contact the Embassy or Consulate of the country to which you are travelling.
PASSPORT
Please refer to the UK Passport Service . We recommend all our tours that they have at least two photocopies or scanned copies of every passport, visa and other important travel documentation. These should be kept by the home base.
HEALTH
Please refer to the Department of Health
UK residents may be entitled to free medical treatment or at a reduced cost when temporarily visiting an European Union (EU) country, Iceland, Liechenstein, Norway or Switzerland. Only treatment provided under the state scheme is covered. To obtain treatment, you require a European Health Insurance Card (EHIC). To obtain one of these, either see the external link above, telephone 0845 606 2030, or get an application form from the Post Office.
Our tours, air holiday packages and flights shown are ATOL protected by the Civil Aviation Authority. Our ATOL no. is ATOL 9992. Please see our Booking Conditions for more information.